Designing for the Greater Good
Relevant Technologies: Medical provider portal and public facing sites built on Sitecore 8.x with custom ASP.NET controls and Foundation UI components.
The solution was for the XD team to build a single state site structure that could be replicated for all other states, but flexible enough for state specific content to be created. The site needed to be consistent in page structure and cohesive in UI look and feel to strengthen their brand. Simplicity was also incorporated in an adaptive mobile view that communicated well with the increased mobile usage constituents of client.
Created comprehensive personas from the major or combined profiles surfaced in the research. Created Sitecore profiles and profiles keys guidance documentation to further set client up with their Sitecore 7.2 implementation for both the CMS and the DMS. Also created documentation to help communicate the designed templates and components to the development team and client content team. This document outlined key components and what items a content author would need to edit to continue to create unique content. The document also provided guidance for marketing team to utilize Sitecore DMS for personalizing messaging and calls-to-action.
Making it User Focused Care
The client’s provider portal was outdated and out of sync with disparate systems feeding in data. They also need to revamp the way they aided users in solving problems, and each one required unique navigation, content, and tools in a single platform with a powerful CMS and DMS tool. The solution was for the XD team to redesign the flow to patient data and useful tools for medical providers through quality user research and stakeholder interviews.
Co-facilitated workshops and discussions with multiple providers in-person and remotely to drive out direction to improve the portal. Led the team in digesting the data gained into actionable personas to set a foundation for all work streams to align moving forward. Also led and worked on various aspects of the UX deliverables to ensure stakeholders were able to approve the direction as it was being developed in parallel to use cases and user stories. Co-facilitated usability testing of clickable wireframes and subsequent HTML prototype to further inject improvements into the development cycle.
Aligning an Organization Through a Portal
Co-facilitated in requirement gathering sessions with key client stakeholders and HR team leads. Conducted taxonomy and IA activities to help drive out the proper organization of the content to inform the sitemap and subsequent development of the medical portal. Created wireframes that led to meetings to help the development team communicate with client stakeholders. Included detailed annotations and interaction descriptions to further support the adoption of the new system for various internal groups.
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