I led digital transformation in the energy industry, boosting transparency and engagement through personalization and rebranded communications. These efforts reduced call center inquiries by 20%, increased rebate engagement by 30%, and empowered customers with clearer energy insights, supporting sustainability and innovation.
The healthcare industry faces trust and accessibility challenges, limiting managed care adoption. User-focused solutions like personalized tools and transparent data-sharing empower patients, streamline care, and promote preventive health, driving scalable, patient-centered advancements.